Goodyear, one of the world’s largest tyre manufacturers has topped Customer Satisfaction in the Small Car segment as per the global leader in consumer insights, J D Power 2019 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study. The study stated that Goodyear Tyres had a score of 856 points in the category based on a 1,000-point scale. In the midsize car segment and utility vehicle segment, Goodyear ranked second with 831 and 824 points respectively.
Commenting on the study, Rajeev Anand, Chairman & Managing Director, Goodyear India said, “It is a proud moment for Goodyear to receive such high levels of recognition from the premier benchmarking company in the automotive industry.” The JD Power TCSI measures satisfaction among original equipment tyre owners during the first 12 to 36 months of ownership across four key factors like wear, ride, traction/handling, and appearance respectively.
PK Walia, Vice President - Consumer Business, Goodyear India expressed, “As pioneers in tyre technology, we constantly challenge ourselves to innovate and develop better products to improve the overall driving experience of our consumers. Our sustained efforts for improving the quality of products are being reflected in the voice of the customers which has been highlighted in this study.”
The JD Power 2019 TCSI Study is based on 3,598 responses from new-vehicle owners who purchased their vehicle between March 2015 and August 2017. The study was conducted between March and August 2018.