Goodyear, one of the world’s largest tyre
manufacturers has topped Customer Satisfaction in the Small Car segment
as per the global leader in consumer
insights, J D Power 2019 India Original Equipment Tire Customer
Satisfaction Index (TCSI) Study.
The study stated that Goodyear Tyres had a score of 856 points in the category
based on a 1,000-point scale. In the midsize car segment and utility vehicle
segment, Goodyear ranked second with 831 and 824 points respectively.
Commenting on the
study, Rajeev Anand, Chairman &
Managing Director, Goodyear India said, “It is a proud moment for
Goodyear to receive such high levels of recognition from the premier
benchmarking company in the automotive industry.”
The JD Power TCSI measures satisfaction among original equipment
tyre owners during the first 12 to 36 months of ownership across four key
factors like wear, ride, traction/handling, and appearance respectively.
PK Walia, Vice President - Consumer Business, Goodyear India expressed,
“As pioneers in tyre technology, we constantly challenge ourselves to
innovate and develop better products to improve the overall driving experience
of our consumers. Our sustained efforts for improving the quality of products are
being reflected in the voice of the customers which has been highlighted in
The JD Power 2019
TCSI Study is based on 3,598 responses from new-vehicle owners who
purchased their vehicle between March 2015 and August 2017. The study was conducted
between March and August 2018.