Toyota Kirloskar Motor (TKM) in line with its streamed efforts towards developing skilled workforce across its dealer network in the country, recently conducted the ‘National Skill Championship 2017” for all its dealership personnel across India. The contest conducted year on year across all Toyota dealerships, honored 111 finalists recognising their excellence in the areas of sales, service and customer relations categories.
The skill contest is yet another step by Toyota who has been constantly engaged in initiatives to bridge the growing skill gap in the Indian industry in consonance with the skill India initiative. Held at three levels - across dealerships, regional and national levels, the contestants were evaluated on various parameters such as knowledge, process demonstration, soft skills and proficient role plays in providing premium customer experience & human touch among others.
This year witnessed an encouraging participation of 48 sales personnel, 48 service personnel and 15 customer relations personnel from Toyota dealerships across the country. The dealer sales, service and customer relations heads also joined to motivate the participants. The contest acknowledged the expertise and dedication of Toyota dealership staff from diverse geographical locations and provided them with an opportunity to set a benchmark to test their knowledge and skill levels. The winners were awarded cash prize, rolling trophy, winner plaque and a gold medal. The champion from each category will represent at the national champions assembly to be held at Japan during Oct 2018, to assemble at global level.
The sales & service skill contest has been taking place in TKM for the last 15 years under different disciplines like technician-general, service advisor and service parts, sales & customer relations. The levels of the contest for both sales, service are in dealer contest, zonal skill contest, national skill championship.
Expressing his delight at the performance of the contestants, N Raja - Senior Vice President & Director (Sales & Marketing), Toyota Kirloskar Motor said “My heartiest congratulations to all the participants for upping the ante of this skill championship each year by exhibiting exceptional performance in each category. Each one of them deserves appreciation for their dedication & enthusiasm.