Chennai, December 23, 2019:
Valeo, the global automotive technology supplier,
has set-up Valeo Electrical Shoppe in Fort Road, Lal Bagh, Bengaluru. This is an
exclusive service facility for high-end auto electrical components in the
country. Through Valeo Electrical Shoppe, the company aims to provide reliable
and superior quality service that is fast and cost-effective.
In the Indian automotive repair market, 65 per
cent of the electrical spare parts are refit rather than replaced. In this
cost-driven context, the quality of the original part and the corresponding
services is key. Thus, Valeo has launched, Valeo Electrical Shoppe, in
association with its channel partner, Santrupthi Sanco, the largest auto electrical
distributor in the country.
The evolution of auto technology and the
resulting increase in the auto electrical content in high-end passenger cars
and other vehicles has created a demand for skilled servicing of the auto
electrical parts. Due to the high cost of these parts, both automobile
dealerships and the end-customers prefer to service and refit the components
rather than replacing them.
Valeo Electrical Shoppe is the result of
acknowledgement of this evolving customer preference. Through Valeo Electrical
Shoppe, the company aims to service auto electrical parts efficiently and
economically and deliver them to the customers who own vehicles with Valeo
components. This facility houses high-end testing machines that can test all
parameters, detect even minor faults and generate a traceability code to record
history for future servicing.
At Valeo Shoppe, the customers will benefit from
being guaranteed of genuine Valeo parts and from the defective part being
serviced and brought back to the standard of a brand new one and delivered to
them with a Valeo six-month guarantee. Valeo Shoppe will be the first service
facility in the country to provide warranty for reconditioned and
In addition, this service will also buy-back
original Valeo assemblies from the customers and will recondition with genuine
Valeo parts and sell them at an affordable price through the outlet. This
initiative, a significant step towards fighting the spurious spares market will
also help Valeo to reach the company’s products to a larger customer base
This first-of-its-kind service will employ a team
of skilled technicians to service high-end auto electrical products and a team
of runners, who will pick the defective parts and deliver them after service to
the customers at their doorstep. Valeo Shoppe promises a turnaround time of five
hours for the serviced part to be delivered to the customer, from the time the
call for repair is received.
To cater to cost conscious and service driven
Indian market, Valeo plans to add four more Valeo Shoppes across the country by
2020. Valeo Shoppe for all Valeo products will be established in Chennai and
Delhi, and an exclusive outlet for auto electrical components will be opened in
Gujarat and Kolkatta.
In Indian auto aftermarket, Valeo has a
significant presence and provides Valeo’s smart technology products such as transmission,
electrical, wipers, thermal, lighting, filters, shox/sturts, coolants and FTE hydraulics
to the customers. Valeo’s aftermarket
division, Valeo Service provides a full array of services of replacement parts
and to the independent aftermarket, catering to the market needs for repair,
maintenance and crash.