SKODA AUTO India
announced SKODA COMPACT Workshops, to enhance customer service experience.
Through this, the brand will open 30 new compact workshops across the country
by the end of this year.
The concept of compact workshops is
aimed at expanding the service touchpoints, in line with SKODA AUTO India’s
focussed customer-centric strategy. Going forward, all sales branches in
non-metro locations will have a compact workshop, which will have a minimum
service facility of two bays.
Zac Hollis, Brand Director, SKODA AUTO India, said that, 2021 is
marked as the year of growth for the SKODA brand in India. He added that
customer-centricity is pivotal to their success in India and through SKODA
Compact Workshops, the objective is to cater to the growing customer base and
ensure that customers have a seamless experience with the SKODA brand.
To ensure a satisfying customer experience and standardise quality,
all ‘SKODA Compact Workshops’ will be connected to main dealership facilities.
Compact workshops will be capable of catering to periodic maintenance services
and general repairs. Some of the servicing capabilities include inspection
services, replacement of coolant, brake oil, ATF and brake disc or pad
replacement. Customers can also avail other minor repairs viz replacement of
bulbs, wiper blades, car detailing and accessories fitment amongst others’
which do not require specialized tools. The major jobs as per customer request
will be carried out at the main workshop, thus providing customer convenience
Skoda Press Release
Image Sources: Skoda Press Release